AT&T Sucks

So, in a nut shell, we placed an order for an iPhone 4 on July 26 at 9pm and then cancelled it on July 27 at 2pm.  AT&T messed up and sent out the phone (and charged our credit card) anyway.  We received the phone and mailed it back on August 11.  We still have not yet received our money back.  The money that AT&T took even though we had confirmation of the cancellation.  On August 26, I spent 2 hours on the phone with no help whatsoever.  I was on hold for over an hour waiting for a supervisor when the phone hung up. 

My husband called back and spoke with a supervisor and they told us we'd have our credit within 24 hours.  We waited until this Wednesday because of the weekend and, frankly, we forgot.  I called and was told I'd have to wait another 10-14 days because they haven't received the phone yet.  This got me worried, what if they never received the phone back?  The phone we cancelled and should never have been shipped in the first place.  We dropped it off at the post office and used their label and it shows that it was picked up from there.  I don't want to be responsible for this phone. 

I was told there was nothing that could be done and speaking with a supervisor would be useless.  Then, the rude customer service agent, hung up on me.  I was admittedly pissed off at this point.  I emailed customer service twice telling them how terrible they were and I twittered about AT&T's suckiness.  I was annoyed and sick of wasting time on the phone. 

Someone contacted me via twitter and pretended he wanted to help.  Yeah, he has not responded back to my email yet and it's been about 40 hours.  A random person responded to my email, I explained the story and asked for my refund.  A different person responded and told me everything was taken care of and I'd have to wait 10-14 days.  It has already been a month since AT&T stole my money.  I wrote back and again reiterated my story.  A third agent responded back without helping me at all. 

Finally, a fourth person responded and again said she wanted to help.  She ended up calling my husband around noon and he had to argue because, silly us, we want our money back.  $220 isn't change.  At this point, we've had to pay interest on a credit card because of AT&T's mistake.  The woman said she would call right back.  We didn't hear anything.  I bitched more on twitter and a different woman contacted me from AT&T and wanted to help.  Yeah, she has been no help whatsoever either.  Finally, around 5pm, the woman called my husband back to say that she credited our account the $220 but couldn't/wouldn't do any more. 

Now, I may be greedy asking for a credit, but seriously?  My husband and I have have spent HOURS on the phone and sent countless emails.  From my last count, we spoke to sixteen, yes SIXTEEN, different people.  We waited over a month for AT&T to give us back the money they took even though they should not have. I want compensation for all the time and anger I spent on this stupid stupid problem.  This problem that was caused by AT&T in the first place.  I had agents specifically say it was AT&T's fault, so I know I'm not crazy. 

So, yes, we have our $220 back but I want compensation for missed time.  We have both been customers for a VERY long time and this is just a terrible terrible way to be treated.

That, in a very large nutshell, is my feelings on AT&T and the annoyance they have caused me in the past month.

Day 2

Today wasn't bad - just bored at work again and thinking of food when I'm bored.  I'm a snacker and, especially in the beginning of Atkins, there isn't really much fun stuff to snack on.  In a few weeks, I'll be able to add in nuts and berries and that'll help big time. 

Today's Meals:
Breakfast: The same -eggs and canadian bacon
Lunch: a bit of leftover steak and cheesy broccoli.  some fresh broccoli and tomatoes
Dinner: A casserole type dish - chicken, sausage, spinach, peppers, cream cheese, bit of cheddar on top before it went into the oven.
Drank: 72 oz of water at work and 3 glasses of crystal light at home

This morning I got on the scale and lost 3 lbs.  TMI Alert: I weighed myself "pre-potty" yesterday and "post-potty" today.  I forgot to weigh myself until I was walking out the door for work.  I know I work better when I weigh myself daily so I ran back in and did it.  I really need to do some food shopping considering the only fresh veggies I have are broccoli and celery.  I like having more options but will make this work until I get to the store.

In other, more fun news, we booked a cruise!  My husband and I got married on 05.05.05 and always joked we would get remarried on 10.10.10.  Well, that's coming up pretty quickly!  We booked a cruise on the Queen Mary 2 which I'm really excited about since I've never been on Cunard.  It took about 3 weeks of going back and forth but we finally got the guarantee that they can do the ceremony on 10.10.10.  Woohoo!  While we were waiting I just told the (very nice) woman that I didn't care if a bus boy did it, I just wanted it done.  But the Commodore agreed to do it and that's what we were waiting for.

It's a short cruise - only around 5 days. But it'll be a nice quick getaway and break from normal life.  It stops in Canada and maybe one spot in Maine?  Honestly, I don't even know!  I just wanted it booked for the date.  haha

Okay, going to go catch up on some TV  <-- very important I know!

Day 1

I'm not ready to post actual weights but I have it on an app on my phone.  Yes, there's an app for that too!

Today was easy.. day one of anything usually is though.  It's the days beyond that it gets rougher.  We're going into the city this weekend for my birthday dinner at Nobu.  I'll try to eat well there but since it's a treat and my birthday only happens once a year, I'm okay if I don't stick to total low carb.

As I was saying, today was easy and enjoyable foodwise.  Boring at work because I'm too caught up for my own good so I kept thinking I should get a snack but I didn't.  For breakfast, I had a slice of canadian bacon and fried/scrambled eggs (they turned into a mess but they all tasted good so it's okay).  Lunch was tuna with celery and broccoli then I had a little side dish of fresh mozzarella, basil, and tomato.  Dinner was steak and broccoli (with cheese melted on top of course).  With a day like that, can you really complain?

I'm drinking a lot of water (and crystal light) so that's also a plus.  I probably had about 80oz or so at work and I'm thinking about my 2nd glass at home already.  I feel like I might've made dinner too early and will be hungry (or just want a nosh) later.  I guess we'll cross that bridge when we get to it though. 

hello out there

So, uhm.. hi?  It's been a really long time. 

Nothing has really changed.  Just working.  We were thinking of buying a new house and spoke with the mortgage broker and it looked like we could swing it (we'd have to rent out our condo because we're not interested in losing 30,000 on selling it).  Anyway, that all changed because apparently the debt to income ratio he originally gave us has changed.  So that probably won't be happening.

I have not gotten pregnant and my periods went from being normal 30-31 days to a random 54 day cycle, 35 day cycle, and then just recently a 46 day cycle.  I had blood work done today just to check and make sure everything is working like it's supposed to.  Hopefully good news.

The good news is that I did not pass out while giving blood today!  This is a first.

Also, I'm starting back up on low carb because I've gained weight recently and that really won't help the baby making side of things.  So I'm going to lose some weight and hopefully we'll have some better luck or at least I'll have lost some weight. 

Hopefully I'll also be writing more often because I enjoy writing and just get forgetful.. or tired and lazy.